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Condition disputes — how to file
If an item’s condition does not match its listing, file a claim with photos within 7 days of delivery.
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If condition does not match the listing, file a claim with photos within 7 days of delivery.
Raising a condition issue
If an item’s condition does not match how it was described, submit a claim to support with clear photos of the item and its packaging within 7 days of the carrier’s reported delivery time. Support will review it and work with you on a resolution.
Please include full body images of the card with the sticker on it intact and with clear lighting to help us review.
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